There’s no denying that Brewpoint is growing. Step in almost any morning and you’ll see people. Sometimes, it’s a line to the door. Sometimes, it’s a few students studying at tables with their headphones in, enjoying the rare quiet. Either way, the shop is rarely empty.
Being part of a fast-growing business is exciting. However, to keep up with the fast paced change, our leadership strategies had to be reviewed and restructured, giving members of our staff opportunities for growth.
Part of our growth and change has allowed us to implement new shift managers, Mary, Mike, Abbey, and Kelly. These managers are a step above baristas. They not only must prove their knowledge of coffee and customer service, but also display leadership qualities and an understanding of the business aspects of the shop. Shift managers went through extensive training for coffee knowledge, leadership, and overall shop awareness.
“While being a barista gives you more knowledge of coffee, this new position gives us a deeper look into the ins and outs of the business side of things,” Mike said, opening up on the position. “It’s more responsibility.”
Training included a trip up to Milwaukee for a peek at several different coffee shops. Shift managers explored varieties of coffee available, learning to taste the difference and hone their palates.
The training day in Milwaukee also included a fun–albeit challenging–team-building activity in an escape room. The shift managers and management team had to work together to find a way out of the room before their time was up
Mike, Mary, and Abbey are all recent graduates of Elmhurst College. Kelly is currently an elementary school teacher, and summer break allows her to take on more responsibility at Brewpoint.
Kelly, who has worked at Brewpoint for a year, shared some thoughts on the new perspective the shift manager position offers: “I think my favorite part has been getting to know my supervisors and colleagues in a different way and from a different perspective. The additional leadership training and shift in structure, expectations, and accountability has allowed our brand to grow in a different way, and it’s been a great experience to be a part of it.”
If you’re looking for a place to grow with, introduce yourself to us. We’re accepting applications! Just email firstname.lastname@example.org. We’re always seeking creative individuals who can bring energy and ideas to the table.